INFORMATION ABOUT US
Moranelle is the brand name for CompanyMORANELLE SAS. MORANELLE SAS is the data controller responsible for protecting the personal information you provide to us. It is a French company, whose address is :
7 bis rue des Alouettes 60113 Monchy-Humières France
Website: if you place an order or create an account on our website www.moranelle.fr, Moranelle SAS will collect your first name, last name, billing address, delivery address, contact details (including e-mail and telephone numbers), gender and password. We will also keep details of all your orders. We will collect information about your use of our site. We do not store your payment card data. Financial transactions are made directly and securely with our payment service provider MoneticoPayment offered by our bank CIC.
Contest: If you participate in one of the contests we organize, Moranelle may ask you for your name, e-mail address, home address and gender.
Customer service: If you contact our customer service, Moranelle will ask you for your name, email address, home address and the reasons you are contacting us.
Consent to direct marketing: When you contact us through one of these communication channels, we ask you if you would like to receive our newsletter and other marketing communications from us. If you agree, Moranelle will record this consent in your customer profile.
THE PURPOSES FOR WHICH WE USE YOUR DATA
Internet: When you place an order or create an account on our Moranelle site, we use your personal data to:
1 - process your orders, communicate with you about your orders and deliver your items;
2 - update our files and maintain your account with us;
3 - prevent or detect fraud;
4 - ask for your opinion about our products, our website and our services;
5 - conduct market research;
6 - track your browsing history on our site so that we can (1) provide you with information and suggestions that will improve your browsing experience and (2) improve our site and the services we provide to you and the general public.
Contest: If you enter a contest, we will use your personal information to administer that contest.
Customer service: If you contact our customer service, we will use your personal data to process and respond to your requests.
Direct Marketing: If you have agreed to receive marketing communications from us, we will use your personal information to keep you informed of Moranelle products, promotions, contests and special offers that may be of interest to you. These notifications will be sent to you online (by e-mail in the form of a newsletter, via social media or via a search engine in the form of banners and ads).
HOW LONG WE KEEP YOUR DATA
We will retain your data for the periods indicated below:
Internet: If you create an account on one of our Moranelle sites, we will keep your personal data in the site's database for ten years from the date of your last order. The data relating to each of your orders will be kept for ten years.
Contest: If you enter a contest, we will delete your personal information as soon as the contest is over.
Customer service: if you contact our customer service, we will keep your personal data for ten years.
HOW TO TERMINATE DIRECT MARKETING CONSENT
If you have given your consent to receive marketing communications from us, you may terminate this agreement at any time by:
1 - sending us an e-mail to email@example.com the word "unsubscribe" in the subject line;
2 - clicking on "unsubscribe" or "if you wish to unsubscribe from the Moranelle newsletter, click here" in an e-mail you have received from us;
3 - going to the "My Account" section on the website and changing your account settings.
Please allow us up to 15 days to process your unsubscribe request.
To learn how to disable cookies, see the Cookies section below.
DISCLOSURE OF YOUR DATA
We will not disclose your personal information to any third party, except in the following cases:
If you have given your consent to receive marketing communications, we may share your data with third parties who provide email distribution services to us or with social media companies who provide digital marketing services to us.
We will share your personal information with our order processing and fulfillment business partners and our logistics and other service providers so that they can process your orders, deliver your items and provide you with customer service.
We may also disclose your personal data to market research and analysis agencies on our behalf. They may contact you by e-mail or telephone to ask for your opinion and comments about our products, website and services.
All such disclosures will be made under contract to ensure confidentiality and in accordance with applicable data protection legislation.
We may also use aggregate statistics and data to monitor website usage, which will help us develop the site and our services. We may share this aggregate data with third parties, but these statistics will not contain any personally identifiable information.
A cookie is a small file of information sent to your computer, mobile phone or other device when you visit a website. Cookies are sent by a web server to a web browser to allow the server to collect information from the browser and to recognize your device on your next visit.
If you click to accept cookies, you authorize Moranëlle to use your personal data for these purposes.
If you do not accept our cookies, the functionality of our website will be very limited.
Most browsers allow you to disable cookies. If you want to know how to do this, consult the Help section in your browser menu. However, if you do not accept cookies, your user experience on our site may be affected, and you will not be able to purchase products on our site.
You can disable cookies by following the instructions below:
Internet Explorer™ :
Cookies can be divided into four categories:
Category 1: strictly necessary cookies - These cookies are essential to the normal operation of the website, for example to store items in your shopping cart.
Category 2: performance cookies - This type of cookie collects anonymous information about how visitors use our site, and data from different users is merged to enable us to improve the operation of the site. For example, we use Google Analytics cookies to better understand how customers arrive on our site, how they browse or use our site, and to highlight areas that can be improved, such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never displays any personal information to establish an individual's identity.
Category 3: Functionality cookies - These cookies remember the choices you make such as language or search settings (size, color or product line). They can be used to personalize your visits, offering a more pleasant experience and more adapted to your selections. This information is also merged with that of other users anonymously to allow us to improve the operation of the site. For example, our Saved Items feature uses a cookie to remember the products you wanted to save while you were browsing our site.
Category 4: targeting cookies - These cookies collect information about your browsing habits in order to offer you advertisements related to your interests. They remember the sites you have visited and this information is shared with other parties, such as advertisers. For example, we use third-party companies such as Google Adwords, Mitiwin Interactive and to provide targeted advertising when you visit other sites.
PROTECTION OF YOUR DATA
Our website protects your personal data using the most up-to-date procedures in the industry. We also protect the security of your data during transmission with Secure Sockets Layer (SSL) encryption software.
We have put in place all physical security measures in our power to protect you against the loss, misuse or alteration of the information you have provided us.
ACCESS, CORRECTION AND DELETION OF YOUR DATA
If you wish to access the information we hold about you or if you wish us to correct or delete your data, please send us an e-mail at firstname.lastname@example.org. If you ask us to delete data, please note that we are entitled to keep a record of our transactions with you for legal and audit purposes for the period specified in section 4. "("How long we keep your data").
CONTACT AND COMPLAINTS
We are always listening to you. Do not hesitate to contact the Moranelle customer service team who will be happy to answer any questions you may have, in particular regarding this statement, and especially if you wish us to stop processing your personal information.